Compare

A · run_d76fabvsB · run_f75b29support-triageSwap A and B

Duration: 9.3s -84%; A: 57.1s
Cost: $0.059 +18%; A: $0.050
Tokens: 18.1k +19%; A: 15.2k
Steps: 9 +125%; A: 4
Model changed: Claude Sonnet; A: Gemini 2.5 Pro

Steps, aligned

Change	Step	A	B
Faster	Input policy check	1.5s	0.1s
Faster	Plan the task	22.1s	1.0s
Faster	search_docs	9.2s	0.7s
Changed	Retrieve context · top 8	20.8s	0.6s
Added	Decide next step	—	1.7s
Added	search_tickets	—	0.8s
Added	search_docs	—	0.8s
Added	Decide next step	—	1.4s
Added	Write final answer	—	1.6s

Output diff

− 0 words + 0 words 100% unchanged

Billing P2 The customer reports a duplicate charge on the March invoice and wants a refund today. #4821 and routed it to the billing queue, attached both payment ids and flagged it for same-day review.